Business Administration - Customer Service
Curriculum Description
Business Administration
Career Cluster: Business Management & Administration, Finance, Government & Public Administration, and Marketing
Pathway: Business Administration
Program Major Business Administration
Pathway Description
The Business Administration curriculum is designed to introduce students to the various aspects of the free enterprise system. Students will be provided with a fundamental knowledge of business functions, processes, and an understanding of business organizations in today’s global economy. Course work includes business concepts such as accounting, business law, economics, management, and marketing. Skills related to the application of these concepts are developed through the study of computer applications, communication, team building, and decision making. Through these skills, students will have a sound business education base for lifelong learning. Graduates are prepared for employment opportunities in government agencies, financial institutions, and large to small business or industry.
The following represents one way in which the certificate can be completed. Students who aren’t able to follow the recommended curriculum model below should consult their academic advisor to be sure that they take courses in the best order for their success.
Certificate
C25120C
NC CIP: 52.0201
Day, Evening and Online
POS Approved: Fall 2017
Fall Semester
| Course | Course Title | Class Hours | Lab/Shop Hours | Clinical/WBL Hours | Credit Hours |
|---|---|---|---|---|---|
| Select one: | |||||
| Introduction to Computers | (2) | (2) | (0) | (3) | |
| OR | |||||
| Basic PC Literacy | 1 | 2 | 0 | 2 | |
| Select one: | |||||
| Intro Interpersonal Com | 3 | 0 | 0 | 3 | |
| OR | |||||
| Public Speaking | (3) | (0) | (0) | (3) | |
| OR | |||||
| Oral Communication | (3) | (0) | (0) | (3) | |
| Total: | 4 | 2 | 0 | 5 | |
Spring Semester
| Course | Course Title | Class Hours | Lab/Shop Hours | Clinical/WBL Hours | Credit Hours |
|---|---|---|---|---|---|
| MKT 223 | Customer Service | 3 | 0 | 0 | 3 |
| Select one: | |||||
| Org Behavior in Business | 3 | 0 | 0 | 3 | |
| OR | |||||
| Professional Development | (3) | (0) | (0) | (3) | |
| Select one: | |||||
| Mathematical Measurement and Literacy | 2 | 2 | 0 | 3 | |
| OR | |||||
| Quantitative Literacy | (2) | (2) | (0) | (3) | |
| Total: | 8 | 2 | 0 | 9 | |
Total Credit Hours: 14
Additional Information
Customer Service is a certificate under the curriculum title of Business Administration. This certificate provides a broad foundation of communication and interpersonal skills designed to prepare the individual for customer contact roles within a business organization.
Emphasized are concepts in retailing, resolving customer complaints, service follow-up, and consumer behavior. Concepts include communicating effectively and using interpersonal skills. Employment opportunities include customer services representative, customer services manager, retail sales, and call center customer representative in both service and production-oriented businesses.
**Hours will vary depending on course selection.
C25120C