IT-Technical Support & Services HelpDesk
Curriculum Description
Information Technology
Career Cluster:
Web and Digital Communications, Information Support and Services, Programming and Software Development, and Network Systems
Pathway: Information Technology
Program Major Information Technology
Pathway Description
The Information Technology (IT) curriculum prepares graduates for employment in the technology sector as designers, testers, support technicians, system administrators, developers, or programmers who use computer software and\or hardware to design, process, implement and manage information systems in specialties such as database services, security, business intelligence, healthcare informatics and others depending on the technical path selected within this curriculum.
Course work includes development of a student’s ability to create, store, communicate, exchange and use information to solve technical issues related to information support and services, interactive media, network systems, programming and software development, information security and other emerging technologies based on the selected area of study.
Graduates should qualify for employment in entry-level positions with businesses, educational systems, and governmental agencies which rely on computer systems to design and manage information. The program will incorporate the competencies of industry-recognized certification exams.
This curriculum model is designed for the student that wishes to obtain the Certificate in Information Technology with an emphasis in Technical Support & Services HelpDesk.
The following represents one way in which the certificate can be completed. Students who aren’t able to follow the recommended curriculum model below should consult their academic advisor to be sure that they take courses in the best order for their success. (CTE-Y C25590PC)
Certificate
C25590HD
NC CIP: 11.0103
Day and Online
POS Approved: Fall 2019
Fall Semester
| Course | Course Title | Class Hours | Lab/Shop Hours | Clinical/WBL Hours | Credit Hours |
|---|---|---|---|---|---|
| CIS 110 | Introduction to Computers REVISED REQUISITE | 2 | 2 | 0 | 3 |
| CTI 110 | Web, Pgm, & Db Foundation | 2 | 2 | 0 | 3 |
| Total: | 4 | 4 | 0 | 6 |
Spring Semester
| Course | Course Title | Class Hours | Lab/Shop Hours | Clinical/WBL Hours | Credit Hours |
|---|---|---|---|---|---|
| CTS 120 | Hardware/Software Support | 2 | 3 | 0 | 3 |
| CTS 155 | Tech Support Functions | 2 | 2 | 0 | 3 |
| CTS 217 | Computer Train/Support | 2 | 2 | 0 | 3 |
| Total: | 6 | 7 | 0 | 9 |
Summer Term
| Course | Course Title | Class Hours | Lab/Shop Hours | Clinical/WBL Hours | Credit Hours |
|---|---|---|---|---|---|
| CTI 150 | Mobile Computing Devices REVISED REQUISITE | 2 | 2 | 0 | 3 |
| Total: | 2 | 2 | 0 | 3 |
Total Credit Hours: 18
Additional Information
2017FA State Curriculum Standard Revision; new title and code; repackaged only.