Business Administration - Customer Service
Curriculum Description
The Business Administration curriculum is designed to introduce students to the various aspects of the free enterprise system. Students will be provided with a fundamental knowledge of business functions, processes, and an understanding of business organizations in today’s global economy.
Course work includes business concepts such as accounting, business law, economics, management, and marketing. Skills related to the application of these concepts are developed through the study of computer applications, communication, team building, and decision making.
Through these skills, students will have a sound business education base for lifelong learning. Graduates are prepared for employment opportunities in government agencies, financial institutions, and large to small business or industry.
The following represents one way in which the program of study can be completed. Students who aren’t able to follow this plan should consult their academic advisor to be sure that they take courses in the best order for their success.
Certificate
C25120C
Day, Evening and Online
POS Approved: Fall 2011
Fall Semester
| Course | Course Title | Class Hours | Lab/Shop Hours | Clinical/WBL Hours | Credit Hours |
|---|---|---|---|---|---|
| Select one: | |||||
| Introduction to Computers NEW PREREQ | (2) | (2) | (0) | (3) | |
| OR | |||||
| Basic PC Literacy NEW PREREQ | 1 | 2 | 0 | 2 | |
| Select one: | |||||
| Intro Interpersonal Com | 3 | 0 | 0 | 3 | |
| OR | |||||
| Public Speaking | (3) | (0) | (0) | (3) | |
| OR | |||||
| Oral Communication | (3) | (0) | (0) | (3) | |
| Total: | 4 | 2 | 0 | 5 | |
Spring Semester
| Course | Course Title | Class Hours | Lab/Shop Hours | Clinical/WBL Hours | Credit Hours |
|---|---|---|---|---|---|
| Select one: | |||||
| Org Behavior in Business | 3 | 0 | 0 | 3 | |
| OR | |||||
| Professional Development | (3) | (0) | (0) | (3) | |
| OR | |||||
| Intro To Project Mgmt | (3) | (0) | (0) | (3) | |
| Select one: | |||||
| Mathematical Models | 2 | 2 | 0 | 3 | |
| OR | |||||
| Survey of Mathematics | (3) | (0) | (0) | (3) | |
| OR | |||||
| College Algebra | (3) | (0) | (0) | (3) | |
| MKT 223 | Customer Service | 3 | 0 | 0 | 3 |
| Total: | 8 | 2 | 0 | 9 | |
Total Credit Hours: 14
Additional Information
Customer Service is a certificate under the Business Administration program. This program provides a broad foundation of communication and interpersonal skills designed to prepare the individual for customer contact roles within a business organization.
Employment opportunities include customer services representative, customer services manager, credit and collection specialist, retail sales, authorization analyst, telephone sales representative in both service and production-oriented businesses, and call center customer representative.
**Hours will vary depending on course selection.
C25120C