You currently viewing the 2012 - 2013 Academic Catalog. The current catalog is located here.
Tech Support Functions
| Course | Course Title | Class | Lab/ Shop | Clinical/ Co-op | Credit |
|---|---|---|---|---|---|
| CTS 155 | Tech Support Functions | 2 | 2 | 0 | 3 |
| Prerequisites: None | |||||
| Corequisites: None | |||||
| Effective Term: Spring 2006 | |||||
This course introduces a variety of diagnostic and instructional tools that are used to evaluate the performance of technical support technologies. Emphasis is placed on technical support management techniques and support technologies. Upon completion, students should be able to determine the best technologies to support and solve actual technical support problems. |
|||||
This Course can be found in these Programs of Study
- Computer Information Technology -
Helpdesk Operations - Certificate (Day, Evening and Online) - Computer Information Technology -
Helpdesk Operations - Diploma (Day and Online) - Computer Information Technology -
Helpdesk Operations - Diploma (Evening and Online)