Computer Information Technology -
Helpdesk Operations
Curriculum Description
The Computer Information Technology curriculum is designed to prepare graduates for employment with organizations that use computers to process, manage, and communicate information. This is a flexible curriculum that can be customized to meet community information systems needs.
Course work will develop a student’s ability to communicate complex technical issues related to computer hardware, software, and networks in a manner that computer users can understand. Classes cover computer operations and terminology, operating systems, database, networking, security, and technical support.
Graduates should qualify for employment in entry-level positions with businesses, educational systems, and governmental agencies which rely on computer systems to manage information. Graduates should be prepared to sit for industry-recognized certification exams.
The following represents one way in which the program of study can be completed. Students who aren’t able to follow this plan should consult their academic advisor to be sure that they take courses in the best order for their success.
Diploma
D25260
NC CIP: 11.0103
Day and Online
POS Approved: Fall 2012
Fall Semester
| Course | Course Title | Class Hours | Lab/Shop Hours | Clinical/WBL Hours | Credit Hours |
|---|---|---|---|---|---|
| CTS 285 | Systems Analysis & Design | 3 | 0 | 0 | 3 |
| NET 110 | Networking Concepts | 2 | 2 | 0 | 3 |
| NOS 110 | Operating System Concepts | 2 | 3 | 0 | 3 |
| Select one: | |||||
| Introduction to Computers | (2) | (2) | (0) | (3) | |
| OR | |||||
| Basic PC Literacy | 1 | 2 | 0 | 2 | |
| Select one: | |||||
| Mathematical Models | (2) | (2) | (0) | (3) | |
| OR | |||||
| Survey of Mathematics | (3) | (0) | (0) | (3) | |
| OR | |||||
| College Algebra | 3 | 0 | 0 | 3 | |
| Total: | 11 | 7 | 0 | 14 | |
Spring Semester
| Course | Course Title | Class Hours | Lab/Shop Hours | Clinical/WBL Hours | Credit Hours |
|---|---|---|---|---|---|
| CIS 115 | Intro to Prog & Logic | 2 | 3 | 0 | 3 |
| CTS 120 | Hardware/Software Support | 2 | 3 | 0 | 3 |
| CTS 155 | Tech Support Functions | 2 | 2 | 0 | 3 |
| CTS 217 | Computer Train/Support | 2 | 2 | 0 | 3 |
| NOS 130 | Windows Single User REVISED 2012 | 2 | 2 | 0 | 3 |
| Total: | 10 | 12 | 0 | 15 |
Summer Term
| Course | Course Title | Class Hours | Lab/Shop Hours | Clinical/WBL Hours | Credit Hours |
|---|---|---|---|---|---|
| CTS 220 | Adv Hard/Software Support | 2 | 3 | 0 | 3 |
| CTS 250 | User Support & Softw Eval | 2 | 2 | 0 | 3 |
| ENG 111 | Expository Writing | 3 | 0 | 0 | 3 |
| Total: | 7 | 5 | 0 | 9 |
Total Credit Hours: 38
Additional Information
The Help Desk Operations diploma provides students with basic skills necessary to support users of computing technologies. In addition, coursework includes core classes from the Microsoft Certified Desktop Support Technology (MCDST) certification track.
**Hours will vary depending on course selection.
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General Education Courses |
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Written Communication: |
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Technology: |
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