Computer Information Technology -
Helpdesk Operations
Curriculum Description
The Computer Information Technology curriculum is designed to prepare graduates for employment with organizations that use computers to process, manage, and communicate information. This is a flexible curriculum that can be customized to meet community information systems needs.
Course work will develop a student’s ability to communicate complex technical issues related to computer hardware, software, and networks in a manner that computer users can understand. Classes cover computer operations and terminology, operating systems, database, networking, security, and technical support.
Graduates should qualify for employment in entry-level positions with businesses, educational systems, and governmental agencies which rely on computer systems to manage information. Graduates should be prepared to sit for industry-recognized certification exams.
The following represents one way in which the diploma can be completed. Students who aren’t able to follow the recommended curriculum model below should consult their academic advisor to be sure that they take courses in the best order for their success.
Diploma
D25260 REVISED
NC CIP: 11.0103
Evening and Online
POS Approved: Fall 2014
Fall Semester
| Course | Course Title | Class Hours | Lab/Shop Hours | Clinical/WBL Hours | Credit Hours |
|---|---|---|---|---|---|
| NOS 110 | Operating System Concepts | 2 | 3 | 0 | 3 |
| NET 110 | Networking Concepts | 2 | 2 | 0 | 3 |
| Select one: | |||||
| Introduction to Computers REVISED REQUISITE | (2) | (2) | (0) | (3) | |
| OR | |||||
| Basic PC Literacy REVISED REQUISITE | 1 | 2 | 0 | 2 | |
| Total: | 5 | 7 | 0 | 8 | |
Spring Semester
| Course | Course Title | Class Hours | Lab/Shop Hours | Clinical/WBL Hours | Credit Hours |
|---|---|---|---|---|---|
| CTS 120 | Hardware/Software Support NEW VERSION 2014 | 2 | 3 | 0 | 3 |
| CTS 155 | Tech Support Functions | 2 | 2 | 0 | 3 |
| CTS 217 | Computer Train/Support | 2 | 2 | 0 | 3 |
| Total: | 6 | 7 | 0 | 9 |
Summer Term
| Course | Course Title | Class Hours | Lab/Shop Hours | Clinical/WBL Hours | Credit Hours |
|---|---|---|---|---|---|
| CIS 115 | Intro to Prog & Logic NEW VERSION 2014 | 2 | 3 | 0 | 3 |
| CTS 220 | Adv Hard/Software Support | 2 | 3 | 0 | 3 |
| Total: | 4 | 6 | 0 | 6 |
Fall Semester
| Course | Course Title | Class Hours | Lab/Shop Hours | Clinical/WBL Hours | Credit Hours |
|---|---|---|---|---|---|
| CTS 285 | Systems Analysis & Design | 3 | 0 | 0 | 3 |
| SEC 110 | Security Concepts | 2 | 2 | 0 | 3 |
| Total: | 5 | 2 | 0 | 6 |
Spring Semester
| Course | Course Title | Class Hours | Lab/Shop Hours | Clinical/WBL Hours | Credit Hours |
|---|---|---|---|---|---|
| ENG 111 | Writing and Inquiry NEW VERSION 2014 | 3 | 0 | 0 | 3 |
| NOS 130 | Windows Single User NEW VERSION 2014 | 2 | 2 | 0 | 3 |
| ___ ___ | Natural Science/Mathematics Elective | * | * | * | 3 |
| Total: | 5 | 2 | 0 | 9 |
Total Credit Hours: 38
Additional Information
The Help Desk Operations diploma provides students with basic skills necessary to support users of computing technologies. In addition, coursework includes core classes from the Microsoft Certified Desktop Support Technology (MCDST) certification track.
Natural Science/Mathematics Elective - Select one course: MAT 110 or MAT 143
**Hours will vary depending on course selection.