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Computer Information Technology - Helpdesk Operations

Curriculum Description

The Computer Information Technology curriculum is designed to prepare graduates for employment with organizations that use computers to process, manage, and communicate information. This is a flexible curriculum that can be customized to meet community information systems needs.

Course work will develop a student’s ability to communicate complex technical issues related to computer hardware, software, and networks in a manner that computer users can understand. Classes cover computer operations and terminology, operating systems, database, networking, security, and technical support.

Graduates should qualify for employment in entry-level positions with businesses, educational systems, and governmental agencies which rely on computer systems to manage information. Graduates should be prepared to sit for industry-recognized certification exams.

The following represents one way in which the certificate can be completed. Students who aren’t able to follow the recommended curriculum model below should consult their academic advisor to be sure that they take courses in the best order for their success. 


NC CIP: 11.0103
Day, Evening and Online
POS Approved: Fall 2016

Fall Semester

Course Course Title Class Hours Lab/Shop Hours Clinical/WBL Hours Credit Hours
CIS 115 Intro to Prog & Logic 2 3 0 3
NET 110 Networking Concepts 2 2 0 3
Select one:
Introduction to Computers REVISED 2016FA (2) (2) (0) (3)
Basic PC Literacy 1 2 0 2
  Total: 5 7 0 8

Spring Semester

Course Course Title Class Hours Lab/Shop Hours Clinical/WBL Hours Credit Hours
CTS 120 Hardware/Software Support REVISED 2016FA 2 3 0 3
CTS 155 Tech Support Functions 2 2 0 3
CTS 285 Systems Analysis & Design 3 0 0 3
  Total: 7 5 0 9

Total Credit Hours: 17

Additional Information

* CTS 115 frequently offered in summer term only.

**Hours will vary depending on course selection.